One inbox for every channel
WhatsApp Business, Instagram, Messenger, Telegram, website chat, email, SMS and calls — all on one screen, with one conversation history per customer.
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RASSEL features
Everything you need to manage customer conversations, sales and support from one platform.
Customer journeys and automation
Build a journey with a trigger, condition and action to message, tag, assign or wait automatically around the clock.
AI with your own provider
Connect the AI provider and key you choose for suggested replies, summaries, translation and after-hours assistance.
Campaigns and approved templates
Reach targeted segments with approved WhatsApp templates, schedule campaigns and track delivery, reads and replies.
Paid campaign attribution
Use a unique link for every campaign to see which source brought each conversation and qualified customer.
Built-in contact centre
Handle inbound and outbound calls, queues and customer context, with recordings linked to the same conversation.
Teams, inboxes and permissions
Route conversations to teams, give every agent a focused inbox and control detailed permissions by role and person.
Agent email in the inbox
Agents can connect IMAP and SMTP with their signature, turning inbound email into a normal customer conversation.
Reports that guide decisions
Track first response, resolution, satisfaction, closure reasons, agent performance, channel performance and WhatsApp cost estimates.
Security designed into daily work
Practical controls protect access, credentials and accountability.
Encrypted credentials
Channel credentials, AI keys and mailbox passwords are encrypted at rest and never returned by the interface.
Detailed permissions
Role and agent permissions are enforced at the data layer, not only hidden from the screen.
Accountable audit trail
Workspace changes are recorded with the responsible agent and time for clear accountability.
Try RASSEL with your real customer workflow
Start your free trial with no payment card and guided setup.